Return Policies
At Electo Spark, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please review the following guidelines to understand our return policy.
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- The return must be requested within [2] days of receiving your order. After this period, we are unable to accept returns.
- Electronics items are non-returnable
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email us at [contact@electospark.com] with your order number and a description of the issue.
- Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to proceed.
- Ship Your Return: Once approved, you will be asked to ship the item back to us at the address provided in your return authorization email. Please ensure the item is securely packaged to avoid damage during return shipping.
Return Shipping Costs
- Customer-Requested Returns: The customer is responsible for return shipping costs, unless the item was defective or damaged upon arrival.
- Electo Spark's Fault: If the return is due to a defect or error on our part (wrong item, damaged item, etc.), we will cover the return shipping costs and provide a pre-paid return label.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved:
- Refunds will be issued to the original payment method.
- Please note that it may take [5–10] business days for your refund to be processed and reflected in your account, depending on your payment provider.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within [3] days of receiving the item) at [contact@electospark.com]. We will provide you with a solution, which may include a replacement, a refund, or a return shipping label at no cost to you.
Order Issues
If there is an issue with your order (missing items, incorrect items, etc.), please reach out to us within [7] days of receiving your order. We will work quickly to resolve the issue to your satisfaction.
Late or Missing Refunds
If you have not received a refund after [5] business days, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact us at [contact@electospark.com].
Non-Returnable Items
Electronics items are not eligible for return or exchange.
Change of Mind
We do not accept returns based on a change of mind. Please review product details and sizing information before purchasing to ensure you are satisfied with your selection.
Thank your for reading our Return Policies Carefully !!!
Thank you for reading carefully our Return Policy !!!!.